Frequently Asked Questions
Have a question with your Instant Shelter? You’ve come to the right place. Here are some of the most common questions we get at E-Z UP, and if you still have questions contact us anytime.
Shipping
Orders processed here will be delivered via our Express service which is usually two days maximum.
We use FedEx and TNT to courier our products.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.